At Woodmart Web Solutions, we are committed to delivering high-quality digital products and services. We understand that there may be circumstances where a refund is necessary, and this policy outlines the conditions under which refunds are granted.
2. Eligibility for Refunds
Refunds may be considered under the following conditions:
Project Cancellation: If a project is canceled before any work has commenced, a full refund will be provided.
Service Dissatisfaction: If the delivered service does not meet the agreed-upon specifications or quality standards, clients may be eligible for a partial or full refund after a thorough review.
3. Non-Refundable Items
The following items are non-refundable:
Digital Products: Once a digital product has been downloaded or accessed, it is non-refundable.
Completed Services: Services that have been fully rendered as per the client’s requirements are not eligible for refunds.
Custom Software Development: Custom software projects, once delivered and accepted by the client, are non-refundable.
4. Requesting a Refund
To request a refund, clients must contact us within 14 days of the project completion or service delivery. The refund request should include:
The reason for the refund request.
Supporting evidence or documentation (if applicable).
5. Refund Process
Once a refund request is received, we will:
Acknowledge receipt of the request within 3 business days.
Review the request and any supporting documentation.
Communicate the outcome of the review and the amount of refund (if applicable) within 14 business days.
6. Partial Refunds
In cases where partial work has been completed and delivered, a partial refund may be issued, deducting the cost of the completed work.
7. Chargebacks
Clients are encouraged to contact us to resolve any issues before initiating a chargeback. Unauthorized chargebacks may result in the termination of services and legal action to recover owed funds.
